Do you offer products that are not currently listed on your website?
Yes. Because of the flexibility of our business model, there’s always the chance that we can work something out for you that we don’t normally offer. Don’t see what you’re looking for? Send us an email at firstname.lastname@example.org and we can go from there.
Do you accept returns?
All sales are final and are non-returnable. If you are unhappy with your order or there was an issue with shipment, we will work with you to resolve your complaint. However, we do not issue refunds or reprints because of design flaws that were overlooked before you submitted your order. While we review all designs to ensure the dimensions and formatting meet the requirements for printing, we take no responsibility for content, fonts, or other features that are specific to your marketing.
Do you offer graphic design assistance?
We do not generally offer graphic design services. However, we do offer limited file preparation assistance when clients are unable to correctly size and format their files or make other necessary changes for printing. We also occasionally create designs on a case-by-case basis when it is especially requested. Graphic design is billed at the rate of $50/hour and minor design adjustments for sizing and formatting are billed at the rate of $25/hour.
What are your standard turnaround times?
Unless otherwise communicated all orders have a turnaround time of 2-4 business days. Some large format products have longer turnaround times as do direct mailing and EDDM services. 1-day turnaround is available for select products at an additional rate. If you have questions about turnaround times relating to a specific product, feel free to email us at email@example.com or give us a call at 702-706-1844.
All files and payment should be submitted one business day before production time starts as time is needed to ensure the dimensions of the artwork are correct. Shipping time is in addition to production time.
Do you ship to Canada or Internationally?
No. AdventPrinting ships solely to clients currently residing in the United States.
Do you offer tax exemption for non-profit organizations?
If you are a non-profit organization please make this clear to us when you request an estimate. Non-profits are required by the state of Texas (where AdventPrinting is located) to sign and submit a tax-exemption certificate as proof of legal non-profit status. If you do not sign and submit a tax-exemption certificate, AdventPrinting reserves the right to charge sales tax on all current and future sales.
Do you offer same-day service?
All orders will be processed during our regular office hours (10AM-5PM EDT Monday-Thursday and 10AM-12PM EDT on Friday). Orders submitted outside of our regular office hours will be processed the following business day.
Do you print on your own equipment and presses?
AdventPrinting operates as a print broker. This means that instead of owning expensive equipment and facilities we have trade agreements with wholesale printers. These wholesale printers provide us with cost-effective prices and discounts that allow us to charge you less while still offering quality service.
Do you have set prices?
No. Because we operate as a print broker our prices fluctuate based on the prices that are currently available to us through our wholesale printers. Because of this, although these price changes are usually minimal, all estimates issued by AdventPrinting are only valid for 30 days.
Are you closed for public holidays?
We are closed for Christmas, New Years day, Memorial Day, July 4th, Labor Day, and Thanksgiving.